SERVICES

BIA develops, delivers and supports solutions that provide exceptional value to customers year after year. A designated Customer Relations Manager coordinates a staff of Product, Technical, and HR Practice experts throughout the evaluation, acquisition, and implementation processes to provide you the best possible return on your investment.

Our team works in partnership with you to identify needs and business objectives, and then to develop an optimal mix of software products and services.

We deliver our extensive experience in providing a business solution to our clients through an integrated set of consulting expertise, services and tools, in facilitating the development of business processes and information system architectures to help your company achieve defined business objectives and goals. We offer you our services to that end, these are:

 

Microsoft Dynamics - Consulting Services

If you’re a process or discrete manufacturer or a distributor, you can be assured that each BIA consultant with whom you work will have an average of more than 10 years of experience in your industry, will understand your challenges, and will know precisely how to use Microsoft Dynamics to solve them.

With a base of best practice knowledge gained from many of supply chain management and enterprise implementations, our consultants work with one goal in mind—to help you realize rapid implementation, low total cost of ownership and high return on your investment.

Microsoft Dynamics is already built with functionality specific to your industry—helping reduce the complexity, risk and cost of implementation.

Our consultants thrive on leveraging this functionality to solve your toughest business issues. And they are constantly working to expand their ability to benefit your business in ways that other software providers cannot.

Our Services unit has dedicated consultants that have solid product knowledge and expertise built on Microsoft Dynamics projects implemented since the 2000.

BIA delivers a complete range of consulting services including full design and deployment services allowing our clients to operate Microsoft Dynamics globally.

We can implement the software, enhance it and maintain it. We can provide resources from full-time project leaders and application specialists through system designers and programmers. We utilize the Best Methodology for implementation.

 

Microsoft Dynamics - Implementation Services

We work closely with you to affect a rapid implementation once you’ve selected BIA as your solution partner.  At an initial meeting, we mutually develop a project plan based on a time-tested outline that defines roles, responsibilities, and timelines.

We provide business process consulting and project management to ensure that the delivered system meets the established goals for which it was acquired.

 

Microsoft Dynamics - System Configuration Services

Working from your specifications, we create tables, write formulas, develop security access roles, convert data, create customized interfaces, and fully configure and test the application.

We conduct user and system administrator training at your site using your data.  Upon completion of training, you go live with the application.

Microsoft Dynamics - After Sales Services
Our Customers Support, Product Maintenance and Upgrade Program provides you with after sales services from BIA Customer Support professionals as well as timely product upgrades.

We strive to ensure that our clients receive the appropriate support that they require. Basically,3 types of support are available; Call-Remote-Support /helpdesk support, on-site support and modification support.

Our Service Level Agreement commits us to provide support according to the service options the client selects.

Microsoft Dynamics – Training Services
To ensure that our clients benefit from their investment, our consultants provide training to all users on the system. Training sessions comprise of lecture sessions with hands-on practices on the system.